A: Empowered Water™ is water that has been softened and electrolyzed with our patented EO Water System. Empowered Water™ cleans like soap and eliminates most germs and bacteria instantly — without any chemical additives. The benefit of using this process is that no soap residue is left behind from our cleaning to continue collecting soil after the cleaning. In short, carpets stay cleaner longer and tend to dry faster. Only ZEROREZ® has the exclusive patented rights to clean with this technology in the carpet cleaning industry!
A: We will help move things up to the size of a three seat sofa or less than 50 pounds as long as the items are free and clear of breakables and electronics. This service is free of charge and by request only. We will clean up to and around larger items such as large entertainment centers, bookshelves, and beds. Items we move will be placed on protective slips or blocks to keep them safe from the wet carpet.
A: Yes, our hot water extraction cleaning process does leave some moisture in the carpet. Typical dry time is between 6 and 12 hours, depending on the airflow in the home, condition and style of carpet being cleaned. It is completely safe to walk on the carpet as long as you’re comfortable with the cleanliness of your feet. Feel free to ask your service technician for a complimentary pair of shoe coverings.
A: Yes! We are happy to offer a thirty day “Gotta Love It” guarantee! If you are unsatisfied with any aspect of your cleaning PLEASE give us a call within 30 days of your cleaning and we will work diligently to fix any problem or concern you may have.
A: We consider a room size to be an area of 15×15 feet or less. For rooms that exceed 15×15 feet, each additional 100 square feet would be subject to an additional $30.00 charge. The service technician will perform a final price assessment of all areas to be cleaned onsite.
A: Rooms between the sizes of 10×10 to 15×15 feet are $55.00. Staircases with 10-15 steps are $60.00. Hallways are typically priced at $30.00 and smaller areas are discounted. The service technician will assess all areas to be cleaned onsite for a final quote.
A: The ZEROREZ® three room special is only for areas of carpet that are attached to the floor. However, you can book as many of our services into one appointment. We are happy to demonstrate our other cleaning services such as tile, upholstery, and area rug cleaning and provide a quote while on-site, just ask your service technician!
A: Your service technician will assess the condition of the carpet on-site and will let you know if it is a good idea to reapply fiber protection to your carpet. The average cost is $30.00 per room or set of stairs.
A: ZEROREZ® understands accidents happen, causing odor and discoloration in your floors. If not properly treated, biological matter such as urine can create a breeding ground for bacteria and an unhealthy environment. We offer several treatment methods to clean and sanitize areas contaminated by biological matter:
There is a charge for the above services. Our service technician must assess the issues onsite in order to determine the best treatment and price.
A: Yes. Do keep in mind in order to achieve an effective treatment for biological issues such as urine, odor and staining; it does require additional cleaning procedures and product. Any service recommended by a technician is optional but certainly encouraged. If you decline a pet treatment it does void our thirty day satisfaction guarantee for that area of your home.
A: ZEROREZ® provides expert care for oriental and area rugs safely and effectively conveniently in the home. The technician will assess the rug onsite and determine the best care for optimal results.
A: Yes. We have two products for in-home cleaning. The first is a general spotting kit ideal for cleaning up food, soda, coffee, general soiling, etc. The second is an enzyme deodorizer that is great for pet stains and other odors in the home. These are available for purchase during your service appointment. The spotting kit is priced at $30.00 and the deodorizer at $30.00. Both of these products have free refills upon each paid service!
A: We service an approximate 40-50 mile radius from our office in St. Louis, MO. Service minimums do apply. Call for more details.
A: ZEROREZ® provides customer service Monday – Sunday.
A: It is important that your carpet is vacuumed thoroughly prior to your appointment. We kindly ask that you remove items such as lamps, picture frames and other fragile items from tabletops and clear floor of toys, books and other small items. Please also ensure there is an entrance to the home or building that is unobstructed.
A: While we prefer you are home during your appointment, it is not required. We do appreciate having someone present to confirm the areas that will be cleaned, discuss options and address any concerns we may encounter during the service. Please know all of our service technicians full-time employees and are insured and bonded. We do collect payment onsite after the cleaning so if you are not going to be home, please be sure the customer service representative is notified at time of scheduling so we can arrange payment.
A: Yes! If you and a neighbor schedule an appointment for the same day, back to back, we can apply a 10% discount to each party. Schedule as many neighbors as you can so you all can benefit from a great deal!
A: Cleaning with Empowered Water™ has its challenges. We bring this patented cleaning fluid with us to each appointment instead of using tap water from your faucet. This means we carry 200-400 gallons of water on each truck which essentially doubles the weight of our vehicles. This fee helps us with the cost of transporting such high volumes of water and equipment.
A: Most carpet manufactures recommend your carpet to be professionally cleaned every 12-18 months with a hot water extraction process. This will vary however depending on the usage your carpet gets. Factors include number of people, pets, outdoor environment and how well carpet is maintained between cleanings. We also advise you check the warranty information on your carpet. Many carpet manufactures require you have your carpets professionally cleaned every 12-18 months in order to keep the warranty valid on your carpet.
A: This is especially noticed on light colored carpet. This soiling is called filtration soiling because it comes from air passing through the carpet as it is attempting to get through the space between the carpet and the baseboard or closed door. This occurs over a significant period of time and is not noticed until a build-up has occurred.
This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile and often into the backing of the carpet. With special effort, reasonable results can sometimes be achieved. To help prevent filtration soiling, vacuum and wipe the edges of the carpet on a regular basis.
A: Yes, these make a great gift for anyone! Just give us a call and let us know the dollar amount you want the gift certificate for and we will send it to you via postal service.
A: Our specials are largely run over the radio and in print. Our pricing is typically consistent across the advertising mediums, so just call us and we will give you the best deal we offer. You can also join our email list found on the home page to receive special offers and promotions!